STORE POLICY
Shipping Policy
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Production times can vary due these products being handmade. Factors such as size, complexity, and general error can delay production. However, most pins are completed and shipped from the factory in a 3-5 month period, then take 2-3 days to ship from MBP to customers. It is rare that a pin takes longer than 6 months, however if a pin extends past a 6 month period, customers are welcome to request a refund and forfeit the preordered pin if preferred.
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Presale Policy​
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The edition size is an estimate based on initial interest in the design. The edition size may decrease should spots not get filled however will not exceed the number in the listing. If enough spots are not sold to cover the majority of the production cost it may be canceled and refunded.
Presales are filled in order of receipt. This means standard grades are filled to the first orders placed and if there are not enough standard they will be filled with B grade. I typically only have a handful of B grades but want to make sure you are aware of this change in how I presell. I would not sell a pin I would not be comfortable putting on my own board and most can attest to the quality of my B grade pins. Please do not order presales if you are not comfortable with this change.
Return & Exchange Policy​
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Due to the limited nature of our products all sales are final. If you receive a damaged product, please contact us within 7 days of receiving the product. Please include photos of the product, and the order number. Requests for exchanges will be considered on a case-by-case basis. Exchanges are not guaranteed due to the small/limited edition size of these products.
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Updates
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For any updates on my pins, please check my Instagram specifically for updates @mbpupdates . If you have further questions, please feel free to contact me!
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Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our promotional campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.