STORE POLICY

Shipping Policy

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Production times can vary due these products being handmade. Factors such as size, complexity, and general error can delay production. However, most pins are completed and shipped from the factory in a 3-5 month period, then take 2-3 days to ship from MBP to customers. It is rare that a pin takes longer than 6 months, however if a pin extends past a 6 month period, customers are welcome to request a refund and forfeit the preordered pin if preferred.

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Presale Policy​

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The edition size is an estimate based on initial interest in the design. The edition size may decrease should spots not get filled however will not exceed the number in the listing. If enough spots are not sold to cover the majority of the production cost it may be canceled and refunded.

 

Presales are filled in order of receipt. This means standard grades are filled to the first orders placed and if there are not enough standard they will be filled with B grade. I typically only have a handful of B grades but want to make sure you are aware of this change in how I presell. I would not sell a pin I would not be comfortable putting on my own board and most can attest to the quality of my B grade pins. Please do not order presales if you are not comfortable with this change.

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Presale spots cannot be sold and pins purchased cannot be resold until you have them in hand. If this policy is not followed outstanding orders will be refunded.

Return & Exchange Policy​

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Due to the limited nature of our products all sales are final. If you receive a damaged product, please contact us within 7 days of receiving the product. Please include photos of the product, and the order number. Requests for exchanges will be considered on a case-by-case basis. Exchanges are not guaranteed due to the small/limited edition size of these products. 

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Updates

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For any updates on my pins, please check my Instagram specifically for updates @mbpupdates . If you have further questions, please feel free to contact me! 

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