Shop Policies

PIN GRADING

Please note all products are handmade and no product is 100% perfect. Each is uniquely made by hand therefor some products can vary especially when adding effects. Almost every step of the pin manufacturing process is handled by a person, not a machine. So understand that a "flawless" pin is nearly impossible to acquire. So this is the general outline of how I grade each pin:

Standard Grade/A Grade: Free of major defects but may contain slight imperfections that are only visible upon close-up inspection and/or from looking at the pin under certain lighting or from a specific angle. Standard grades may have flaws that can only be seen by tilting under a lightsource, or cannot be seen once held at arms length. Standard Grade can contain minor manufacturing beauty marks that ranges from superficial lines to minor visual non-impactful marks this occurs during manufacturing.

Pins will be free of major defects but *may* exhibit minor imperfections such as: tiny stray glitter specs, imperfections in the metal on the sides or back of the pin, superficial scratches to enamel or metal surfaces (especially large metal areas), smallpin pricks, superficial paint drops or bleeds. 

B Grade: May contain slightly more noticeable flaws. Examples include air bubbles, pin pricks, stray paint/glitter specs, scratches, metal plating defects (excluding backs) or low filled enamel, random specs of dirt, dust, glitter, fibers.  

C Grade: C grades, or flawed pins, may have multiple of the flaws outlined in B grades, more noticeable damage like punctures, or a face flaw such as minor misprint or imperfect enamel. I will not sell pins that are badly damaged, especially in the face, so these flaws shouldn't be a massive distraction from the overall pin.

Any order placed as a pre-order/pre-sale will be guaranteed a Standard Grade. Thereafter, any pins left varying from Standard Grade to C Grade will be sold as extras. Any pin with major defects that I feel take away from the quality of the pin will not be sold. Imperfections may be present but please keep in mind that our products are made individually, by hand. Backs of pins are not considered in grading.

Disclaimer: All pins in my shop are based on fan artwork.  They are NOT licensed.

PRE-SALE/PRE-ORDER TIME FRAMES 

All Pre-Sale/Pre-Order are announced through my Instagram account unless otherwise stated. Pre-sale/pre-order prices are lower than regular retail when the pins come in stock, but the wait time may vary. Based off previous pins, the time frame from pre-order to completion is about 4-5 months. It may even longer due to corrections or unforeseen circumstances. If you are uncomfortable with purchasing a product that you must wait an unspecified amount of time for, please only purchase “in-hand” products, and avoid committing to pre-orders.  Pre-orders are shipped as soon as they are in stock. This process can take anywhere between 1-2 weeks. 

REFUND POLICY 

Due to the limited nature of our products all sales are final. If you receive a damaged product, please contact us within 7 days of receiving the product. Please include photos of the product, and the order number. Requests for exchanges will be considered on a case-by-case basis. Exchanges are not guaranteed due to the small/limited edition size of these products. 

UPDATES 

For any updates on my pins, please check my Instagram @monocacybottompins. If you have further questions, please feel free to contact me!